So, Bitmain in Hong Kong isn't sending out replacement parts right now!
I sent in a PSU over a month ago, and even though they made a shipping label, I’m still waiting for the replacement to be sent back.
I reached out to them, and they said they’re getting shipments but due to the pandemic, nothing is going out.
Lucky for me, I grabbed an extra PSU for my S19j Pro, otherwise, I would’ve lost a ton of cash.
Just wanted to give everyone a heads up about this situation.
How do you contact them?
Did you use the official contacts from Bitmain? Or you are dealing with someone?
Their contact info can be found here https://www.bitmain.com/contact
You can also try to call them with their support landline number check them here
- Domestic and overseas customer contact number
- Bitmain Contact support with hotline number
Was this for a warranty repair? Bitmain's warranty repair track record has been pretty awful. When my S17s were still under warranty and failing, I sent one to them and it took 4 months to get it back. That was pre-covid, they just couldn't keep up with how fast their crappy miners were breaking.
The Bitmain authorized warranty repair service near me in the USA has been advertising off-warrany repair and there have been several reports that people have successfully gotten hashboards and PSUs repaired. But I noticed a couple of weeks ago that their advertisement on Ebay says they aren't taking any more repair orders because their backlog is too long.
Makes me wonder if the Hong Kong office is using covid as a convenient excuse, and the real problem is that in-warranty S19s are failing faster than they can repair them.
Good call to purchase spare PSUs. Next step is to pro-actively start looking for look for 3rd party repair service near you for when your hashboards start failing.