btc sent through coins.ph, confirmed on my side but not received

I sent a btc transaction last Tuesday, September 3, and when I checked on blockchair, it showed that it was processed and confirmed. But the recipient still hasn't received the btc as of now. What could be causing this, and how can we fix it? How long might it take to resolve? Receiver's address: bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0 Transaction ID: e676425b6852e06ea79b91a1e1d550d876154df15fb4b18cc9db5ea02467b6e9 I double-checked everything before sending, and it's all correct.

It's should have arrived already. Did you confirm the address before sending the coins? You might have copied a wrong address and sent the coins to them. If you don't mind showing the transaction hash here on the forum. Or you can confirm for yourself, if the output address is same as that of the person you were to send the funds to

Did you send it to the correct address? Check the address again and again to confirm that the address is correct. Can you let us know the txid? Which wallet is the receiver using? Or an exchange? Sometimes scammers will tell you that they have not received the coins but which they actually received.

e676425b6852e06ea79b91a1e1d550d876154df15fb4b18cc9db5ea02467b6e9 this is the id

The first address is likely the address you sent the coin to while the second address is your change address. Or one of the addresses is the receiver's address while the other address is your wallet change address. bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0 bc1qkua5fjthxchn23w5cgqfx38a5d9cfzvrg87cju If the address is correct, the coin has been sent. If the person tells you that he has not received the coin, likely he is only lying to you or he is using a centralized service (like an exchange). Although, some centralized service can be annoying but the coin has been sent. If he is using a centralized service like an exchange tell him to contact the customer care because the coin has been sent.

Do you own coins.ph account? If it shows confirmed on your wallet and also on blockexplorer meaning you sent a BTC successfully the receiver is the only one who has this problem. Can you ask the receiver what wallet he/she using? So that we know if the wallet s/he using is legit or not. Take note we have a local section here where you can find the official thread for coins.ph.

The receiver most likely has seen the coins and possibly just lieing as Charles-Tim said. Is it a business or just someone you are familiar with. If it's the first, it's most likely a scammer trying to play you to resend coins. If it's someone you are familiar with, you can ask him if there's an error in his end. Ask him to update his wallet, if it's a hot wallet app.. I did a little check using block explorer, and I'll assume this to be your main bc1qytp53lrew7m92damkw0slzj4pgcgr599nxkavh UTXO and input, that leaves these two as your outputs bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0 bc1qkua5fjthxchn23w5cgqfx38a5d9cfzvrg87cju The first output, is the address you were to send the coins to, bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0 please correct me if I'm mistaken... This is your change address,(output returns the remaining balance back to your wallet.) bc1qkua5fjthxchn23w5cgqfx38a5d9cfzvrg87cju It shows clearly on the blockchain that the coins on this address bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0 has been spent on the very day of confirmation. Check here to see for yourself https://www.blockchain.com/explorer/addresses/BTC/bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0 So it's most likely you are being played.

Knowing the wallet app the counterpaty is using can help. If you are certain the address you sent the coins to ( bc1qzgg...3r363f0) is the right address (the one he gave to you) then the problem is on his end, as BitMaxz suggested above, and there is nothing more you can do from your side. There are many reasons why the receiver can’t see the coins on his wallet, but for you, all you need to do is to give him the transaction ID as a proof that you paid him.

the tx id e676425b6852e06ea79b91a1e1d550d876154df15fb4b18cc9db5ea02467b6e9 clearly shows 0.0150837 went into bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0 the op has done his job.  the receiver has the issue.

Im familiar with. So if there is an error on his/her end what would be the best remedy. Whom to contact?

I did check his transaction and it was confirmed 5 days ago to the wallet address: bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0 and after a 5 hours difference(this pattern has also occurred with previous funds) the fund was moved to an addresses : bc1qwznelkc6r32u0cc4t8nuqxhx6fhpww2nd6na9z . Not too sure but I feel the pattern feels like an exchange wallet TX so if I'm right the only thing todo at the moment is contacting of the exchange support/customer service just as mentioned above  and that should be done by the receiver as you have no issue on your side.

This is true. But that is not an exchange wallet. The person has received the coin but lying. Lying because he has made another transaction with the coin. https://www.blockchain.com/explorer/transactions/btc/0db312dceaac77e6ad8a38ff455be7989710c42cf4b5f1335181a763f6bd888e

Maybe he's lying. Or maybe he has malware that made him send the wrong address. Or you may have malware that made you pay to the wrong address. Did I mention he may be lying? Do you know/trust the receiver? It's not a small amount, what kind of trade were you doing (don't spoil your privacy, but the nature of the trade may say something about the nature of your trade partner). Contact whoever you're dealing with. If the problem is on their side, they need to figure it out. All you can do is send a txid to confirm your payment.

Have you checked all of the letters and numbers and not just the first and last characters? Because a malware/virus can easily generate a similar address and replace the one in your clipboard when you copy/paste. Contact the recipient and instruct him to check the address that he have sent you if it belongs to his wallet. Same as my previous recommendation, check all of the characters. Now if everything checks out and you're positive that he's telling the truth, he must contact the exchange/custodial wallet provider where he told you to send the bitcoins. If it's not an exchange/custodial wallet, then his transaction that spent your transaction's output indicates that he already spent it or someone else did. (e.g. his wallet was hacked) But your end of the deal is to send to his provided address (which you did) and you can prove it with that TXID, whatever the reason is, the rest is on him. As for the address: bc1qzgga4qteepkvr79ulka5f3luqdvc9y03r363f0, the behavior is odd for an exchange deposit address where its coins are usually consolidated with other users' bitcoins after some time. In that address' case, it's sent to another address before getting consolidated to a legacy address. (not a strong evidence, though)