Just a heads up, this is focused on the Bitmain delays from June 2020.
Because of the ongoing delivery problems with Bitmain, I'm reopening this thread. Hopefully, it can assist those affected by the delays from June 2020.
I got the green light to post it here instead of in the service discussion section.
Bitmain has set up quite a complicated system around credits, coupons, and refunds.
A lot of us are in the dark about how to properly claim refunds, discounts, or credits.
I’ll try to keep this thread updated on these topics.
I’ll be moderating this myself.
Feel free to leave comments and share any screenshots of your redacted order confirmations or emails.
The letter above and replies are in reference to a pair of sk9's ordered back in August. I am due a $114 refund in btc
This is the order in question it is shipped note the rectangles one is shipped one is view
switched pc's on my alt account here is the actual order in question.
btc.viabtc.com:3333
I bolded the prices which are
$ 798.91
$ 684.91
This is 114 usd in btc now when I paid BTC was 11897 and BTC is Now 8633. So I am not sure how they will refund my BTC the important thing is that they are consistent with us all.
if I get 114/11897 = 0.0095822 btc or if I get 114/8633 = 0.013205 btc is not very important to me. But that they apply this consistently does matter.
This is one of my orders due a refund it has shipoped and has been delivered so my refund is due now.
I urge anyone that place an order From july on to look at it and determine if they are due a refund or a coupon. If you do not know then ask here.
I went back and checked all orders in 2019
a feb order 0 issues
a july order 0 issues
the august 8 delivered on sept 20 is the one above and I am due $114 in btc
the oct order for a s17 I got a coupon I am squared away
the oct order for a s17 pro I got a coupon I am squared away
the nov order for a s17 pro not sure if I will get a future coupon they did drop price from 1999 to 1599 within 10 day period I may get a coupon.
The orders above have all been shipped.
the order below are not shipped
the nov order for a s17 pro made today not sure if I will get a coupon due to ship in under 7 days
the oct order for t17+ ships in dec not sure of coupons or refunds.
the oct order for a t17 ships in dec not sure of coupons or refunds
the sept order for 2 t17e's I am due a paypal refund of 864 this gear should be here in NJ it is yet to ship I suspect they are not interested in shipping it asap as it is due a refund to paypal of 864.
So as you can see o rders for 10 pieces of gear are causing me a lot of paper work.
It looks like 114+ 865 = 979 in refunds are at stake and a 400 dollar coupon for the s17 pro that arrives today.
along with 2 possible coupons for the december gear.
philipma1957New.t17e1 nickstevep20191106.t17e1 PhilSkySteve.t17e1
Thank you. I am hoping for a few more posters so we can have reference. We can send info from here in an email to bitmain for case support. Ps sent you some merit.
please follow up it is a lot of btc. over $800 worth.
did you pay for the order in btc?
my s9k order was paid with btc and they promised me btc.
i will follow up every monday with an email until it is handled.
I will then follow up on my large,credit,for,865 on my t17e gear.
Appreciated!
Same here. It's been over 36 hours since I requested refund. However, there have been 2 full working days in China since then and I expect them to answer during the next 12 hours or I will contact them again.
This stuff is super confusing.
My invoices were adjusted, but I am still waiting on shipment.
If i want refund (don't care about coupons at the moment since I got a few already), then do I request it (refund) BEFORE shipping or after?
I am afraid that after, they would just give me some coupons.
BTW, what's a "credit" and how you apply "credit" to order if you want to.
At prpz and favebook you both should be able to access your shipped sales records please screen shot them for info. they should show the difference between what you paid and how you paid and what they say it was worth when it arrived.
For the record I ordered another s17 pro today.
I have multiple orders arriving from now until Jan 1.
At Biodom.. Go to the unshipped order and screenshot it for your records.
I will post a screen shot of the s9k order in a few minutes.
A credit is not a coupon it is the full amount owed on an order
see the order that has arrived in house it has a red box on view
I been looking at that to, so apparently its after your order ships
I was told this and another member as well however we have one person who was told you don't have to wait for the order to ship
Credit is something you can't see on your account and apparently you order with PayPal and pay and let them know they refund you the credit amount via PayPal
How this works and if it actually works I cannot confirm we are still in early stages and there is no clear picture as of yet so we are all comparing what is said and who gets what actually
Subscribed
I also have all my emails of what I paid from bitmain webmaster
But this was sent to me as well for reference it was a chart but I can't import it here properly it shows the prices and adjustments
its hard to read but all info should be there for post Nov 1 order I also have one for Pre nov orders If someone is more skilled msg me your email ill forward the mails with nice charts
Nov 8, 2019, 5:06 AM I got this
I will look for the chart it applies to coupons not credits/refunds
Coupons max at 30% of item price.
i.e. if you have a large 683 coupon
1000 dollar item uses 300 of the coupon and kills off the rest of the coupon.
1500 dollar item uses 450 of the coupon and kills off the rest of the coupon
this is the credit order look at red boxes I am owed 114. I could apply it as cash to a future order. I could get a refund in BTC
I asked for this a btc refund.
It is different then a coupon as it is fully applied to a future order or fully refunded in this case btc.
So if this was for 20 s9k units not 2
I would get 20 x 57 = 1140 either as a refund in btc or as a future credit off an order.
so a 1599 s17 pro would be
1599-1140 = 459 + shipping and tax much better then a coupon.
Please edit that post, it's pain to watch it...
Here is the image of that I also posted in other thread:
I know what the difference is. I already accessed it. Do you need a screenshot or?
Pure speculation here, but.... I would imagine the exact amount of refund or credit will not be calculated until your order actually ships. In the event of price fluctuation between now and ship date, I think they'd use the ship date as the cutoff point and determine actual sales price on that date.
So, I'm not expecting to do any hard set calculations until I see the item ship.
yep this is why I am working on my sept 20th delivery
I had deliveries on
11-14 it may be able to get a coupon but not a credit (not sure) since it is currently the lowest price.
11-08 it also may be able to get a coupon but not a credit I think the coupon would be 400
10-08 it did get a coupon generated for 368
10-08 it did get a coupon generated for 683
08-08 it owes me a 114 btc refund. ------- I am fighting for this.
I am waiting on a late order the t17e order would give me 865 credit-refund it should have shipped on the 10th.
I suspect a lot were ordered and bitmain may be delaying them or I am just paranoid.
I do not think you fixed it...
(FORUM: disabled on this page for security.)
It's hardly possible that it can be altered as they sent same mail to everyone about price changes
i was thinking your order that is waiting to ship. should get screen shotted.
i posted the s9k order as it is established that they owe me.
i redacted it somewhat.
i have t17e order and they say there is a 865 difference in price it is past due on shipping. i have screen shot and pdf of it for records.
i did all this becasue a fourm member said his order was moved a month later.
i became concerned bitmain would delay the t17e order to delay paying out refunds.
i would take more gear ie a credit vs a refund.