What should I do to recover my closed Wise account?

I've been with Wise for quite a while and occasionally use it for transactions. So yesterday, I sold 26 USDT for $25.78 on my Wise account. Today, I was shocked to find out that my account got shut down and they gave me a deadline until February 8 to withdraw my funds. They also mentioned that I could appeal once the account was closed. What do you think? Should I shoot them an email and admit that I used Binance for that transaction yesterday and promise I won't do it again? Do you think they'll buy that excuse since I had no idea they were against this type of transaction for Wise users? Here's what I'm thinking of sending in the email: Hi Wise Customer Service, I’m reaching out to contest the closure of my Wise account. My account was shut down due to that $25.78 transaction I got from Dmitry Soloviov for trading crypto from my Binance account to cover my bill. You know I had to do this because you don’t support the MonCash payment method, and the money was just sitting in my account. From what I gather, this goes against your customer agreement. I sincerely apologize for breaching the customer agreement. I honestly didn’t know that trading or exchanging cryptocurrencies was not allowed. I realize that now after reading your guidelines. I’ve been a dedicated Wise user for several years without any prior issues. I promise I won’t trade or exchange cryptocurrencies via my Wise account ever again. I’m fully committed to following the customer agreement moving forward. I've learned a significant lesson from this experience.

I do not think that any service that banned you because you violated the TOS will give you access to your account by simply apologized. Unfortunately, I think that after you posted your data publicly, they already have evidence of the reason for locking your account. The best thing you can do is ask them about the reason. It may not be because of Binance, and now you have given them an additional reason. After confirming the reason, you can wait. They may allow Binance transactions in the future and then you can ask them to reactivate your account.

Are you sure it is because you make transactions on Binance? According to their faqs, they do allow transactions from a platform that deals with crypto as long as it is registered in the UK [1]. If you successfully appeal your ban, maybe stick with a locally registered platform for crypto transaction in the future. [1] https://wise.com/help/articles/2932118/incompatible-accounts-and-payments

empty the account and take your money.  then look for another account.

Normally, such excuses are ignored [I hope I'm wrong], but there's no harm in trying it [after getting the remaining funds back]. Despite FCA giving Binance a hard time in recent months, I strongly believe it probably had to do with the fact that his wise account was funded by someone other than himself.

They will most likely reject your apology, so it is best not to waste time. These services have strict laws and are completely controlled by governments. But what I wonder is why you insist on using the Wise service since they prohibit dealing in cryptocurrencies and you want to get some transfers from there. You can look for a better option to transfer money through services that do not ban cryptocurrencies, and this will be much better for you in the future. In my opinion, you should look for an alternative service and you will certainly find many services in your country.

After such a letter, you have lost all chances if the Wise agreement prohibits cryptocurrency transactions. I see that you are thinking like a 10 year old child. If your money is not blocked, then spend it and try to find out the reason for the blocking from technical support, although they won’t tell you anything. Maybe it’s completely different, and you’ve already told unnecessary information about yourself.