farm_oracleMember
Posts: 2 · Reputation: 62
#1Apr 17, 2017, 10:12 PM
Just wanted to share my experience with Qubetics’ customer service about some inconsistencies in how they apply their policies. Hoping to get some feedback from the community and maybe help others who might find themselves in the same boat.
So here’s the deal, Qubetics seems to be treating users unfairly when it comes to the same wallet issues, not following their own deadlines while giving selective help.
Background:
Project: Qubetics (TICS token)
Issue: Users of the Swift Beta Trust Wallet can’t access their allocated tokens because of wallet issues.
My allocation: I’m talking about tens of thousands of $TICS tokens.
Problem: Qubetics won’t give me the same solutions they offered to other wallet users.
Evidence of Policy Violation:
1. Official Deadline Policy (July 17, 2025)
Source: https://www.qubetics.com/blog/final-reminder-update-your-wallet-before-the-cutoff-or-risk-losing-your-tokens/
"If your receiving wallet is not compatible and you haven’t updated by the final cutoff on July 17th, 2025, at 12:00 p.m. UTC, your tokens will be permanently lost. No manual intervention, no recovery, and no exceptions."
2. Actual Exceptions Made (August 2025)
Source: https://x.com/qubetics/status/1956227558912966721
MEXC wallet users: "manual credits" were provided.
LBank wallet users: "separate batch processing".
Coinstore wallet users: "separate batch processing".
Proof of Discrimination:
Qubetics Official Announcement (Aug 15, 2025):
"For users who selected an LBank wallet address for the TICS airdrop, all tokens allocated up to 14th August 2025 have been distributed and credited."
So yeah, seems pretty uneven to me, especially with LBank users getting their tokens while others are left in the dark.